Terms and Conditions

1. About Pass the MSRA

Pass the MSRA is an online medical education platform established in London, United Kingdom.

Pass the MSRA provides revision and educational resources for candidates preparing for the Medical Specialty Recruitment Assessment and related medical examinations.

In these Terms:

• “Pass the MSRA”, “we”, “us” and “our” refer to the operator of passthemsra.com;
• “website” means passthemsra.com and its associated pages and services;
• “platform” means the website, accounts, courses, dashboards and digital learning services we provide;
• “content” includes question banks, mock examinations, courses, revision notes, textbooks, flashcards, active-recall materials, quizzes, explanations, audio, video, podcasts and other digital resources;
• “membership” or “plan” means a free or paid level of access to the platform;
• “you” and “your” refer to the person using the platform or purchasing access.

Questions about these Terms may be sent to:

passthemsra@gmail.com

2. Acceptance of these Terms

By creating an account, purchasing a plan or using the platform, you agree to these Terms.

Where you purchase paid access, these Terms form part of the contract between you and Pass the MSRA.

You must also read any policies expressly incorporated into these Terms, including our:

• Privacy Policy;
• Cookie Policy;
• Refund Policy;
• Intellectual Property Rights Policy;
• Security Policy;
• Disclaimers.

If you do not agree to these Terms, you should not purchase access or use restricted areas of the platform.

3. Eligibility and registration

You must provide accurate, complete and current information when creating an account.

You must not:

• register using false or misleading information;
• impersonate another person;
• create an account on behalf of another person without authority;
• create multiple accounts to obtain repeated trials, promotions or discounts;
• use another person’s account;
• allow another person to use your account.

You are responsible for keeping your account information and email address current.

We may request reasonable information to verify your identity, account ownership, payment or eligibility for an offer.

4. Account security

You are responsible for:

• keeping your password confidential;
• using an appropriately secure password;
• taking reasonable steps to prevent unauthorised access;
• signing out when using a shared device;
• notifying us promptly if you believe your account has been compromised.

You must not disclose your login details to another person.

You are responsible for activity carried out through your account unless it results from a security failure for which Pass the MSRA is responsible.

We may temporarily restrict access while investigating suspected unauthorised use or a security concern.

5. Personal and non-transferable access

Accounts and memberships are personal to the registered user.

You must not:

• sell, transfer, lend or share your account;
• share paid access with colleagues, friends, students or organisations;
• permit several people to use one membership;
• purchase one account for use by a group unless we expressly agree in writing.

Purchasing access grants you a limited right to use the platform. It does not transfer ownership of the platform or its content.

6. Free and paid content

Some resources may be available free of charge. Other resources require registration or purchase of a paid plan.

The content, access period and price included with a plan will be shown before purchase.

Free content may be changed, restricted or withdrawn at any time.

Paid access lasts for the period selected at checkout, subject to any automatic-renewal option chosen by you.

When paid access ends, you may lose access to:

• restricted courses;
• question banks;
• mock examinations;
• premium notes;
• flashcards;
• explanations;
• performance information;
• other paid features.

We may retain account, purchase and learning records where permitted or required under our Privacy Policy.

7. Prices

Prices are displayed in pounds sterling unless stated otherwise.

The total price, access period and any recurring-payment arrangement will be shown before you confirm your purchase.

Unless expressly stated:

• prices include any applicable consumer taxes;
• discounts apply only to the purchase for which they are accepted;
• a later price reduction does not entitle an existing customer to a retrospective refund or price adjustment;
• changes in price will not alter a completed non-renewing purchase.

We may correct an obvious pricing error before accepting an order.

If an order has already been accepted at an obviously incorrect price, we will contact you and offer either:

8. Payment

Payments may be processed by a third-party payment provider.

You confirm that:

• you are authorised to use the payment method provided;
• the information supplied is accurate;
• sufficient funds or credit are available;
• you will not make a fraudulent payment dispute or improper chargeback.

We may suspend or cancel paid access if:

• payment is declined;
• a payment is reversed;
• a chargeback is raised;
• the transaction appears fraudulent;
• the payment provider asks us to restrict the transaction.

Nothing in this section prevents you from exercising a legitimate statutory right or raising a genuine payment dispute.

9. Order acceptance and confirmation

Submitting payment does not necessarily mean that we have accepted your order.

A contract is normally formed when:

• payment is successfully authorised; and
• we provide electronic confirmation or activate the relevant access.

You should check your confirmation and contact us promptly if:

• the selected plan is incorrect;
• the price is incorrect;
• the access period is incorrect;
• you have been charged more than once;
• access has not been activated.

Access may occasionally be delayed by payment verification, technical problems, fraud prevention or account-security checks.

10. Immediate digital access

Our products contain digital content and digital educational services that are normally supplied immediately after registration or payment.

Where required during checkout, you will be asked to:

• expressly request and consent to digital supply beginning immediately, before the end of any applicable statutory cancellation period; and
• acknowledge that, once supply of the digital content begins, you may lose the statutory right to cancel that digital-content purchase.

Where valid consent and acknowledgement have been obtained and digital supply has begun, your statutory cancellation right may be lost to the extent permitted by law.

If the legally required consent and acknowledgement have not been obtained correctly, your rights may differ.

Nothing in these Terms excludes rights relating to digital content or services that are faulty, not as described or otherwise fail to meet applicable legal requirements.

11. Cancellation and consumer rights

Nothing in these Terms or our Refund Policy limits your statutory consumer rights.

The rights applicable to cancellation may depend on:

• whether the purchase is digital content, a digital service or a combination;
• whether supply has started;
• whether you expressly requested immediate supply;
• whether you acknowledged the effect on your cancellation rights;
• whether the content or service is faulty or not as described.

Where the legal conditions for loss of the cancellation right have not been satisfied, you may retain a statutory right to cancel.

You may also have legal remedies where digital content or services:

• are not as described;
• are not of satisfactory quality;
• are not fit for a particular purpose made known to us;
• have not been supplied with reasonable care and skill;
• cause qualifying damage to a device or other digital content.

These Terms do not replace the rights provided by the Consumer Rights Act 2015 or other applicable consumer legislation.

Our Refund Policy explains any additional contractual refund arrangements we offer.

12. Automatic renewal

Some plans may offer automatic renewal.

Automatic renewal applies only where you actively select or agree to it during registration or checkout.

Before purchase, the checkout should identify:

• that the plan will renew automatically;
• the renewal frequency;
• the price payable;
• when the next payment is expected;
• how renewal can be cancelled.

By selecting automatic renewal, you authorise us and our payment provider to take the applicable renewal payment using your saved payment method until renewal is cancelled.

You may cancel automatic renewal before the next renewal payment by:

• using the cancellation or membership controls made available through your account; or
• contacting passthemsra@gmail.com.

Cancellation of renewal normally:

• prevents future renewal charges;
• does not immediately end access already paid for;
• allows access to continue until the end of the current paid period.

Unless required by law or allowed by our Refund Policy, cancelling after a renewal payment has been taken does not automatically create a right to a refund for the renewed period.

We will not make automatic renewal deliberately difficult to identify or cancel.

New statutory subscription-contract rules are expected to introduce further requirements, including clearer information, reminders and cancellation rights, with the current government timetable indicating spring 2027. The subscription process and these Terms should therefore be reviewed again before those rules take effect.

13. Failed renewal payments

If an automatic-renewal payment fails, we may:

• attempt the payment again;
• notify you;
• ask you to update your payment method;
• suspend paid access;
• allow the membership to expire.

We will not charge an additional penalty solely because a renewal payment failed unless that charge was clearly disclosed and is lawful.

14. Educational purpose

All content is provided for education and examination preparation.

Although we take reasonable care when producing and reviewing content:

• medical guidance and evidence may change;
• examination formats and recruitment processes may change;
• local policies may differ;
• content may become outdated;
• occasional errors, omissions or differences of interpretation may occur.

You should use Pass the MSRA alongside current authoritative guidance, official examination information and other appropriate learning resources.

You should report suspected errors to us so that they can be reviewed.

15. No guarantee of examination success

We do not guarantee:

• a particular examination score;
• success in the MSRA or any other examination;
• selection for a training programme;
• allocation to a preferred specialty;
• allocation to a preferred region or post;
• an interview invitation;
• improved professional, academic or employment outcomes.

Results depend on factors outside our control, including your previous knowledge, preparation, examination performance and recruitment arrangements.

Testimonials and reported candidate experiences describe individual outcomes and do not guarantee that another user will achieve the same result.

16. Not medical advice

The platform is an educational revision resource.

It does not provide patient-specific medical advice and must not replace:

• professional clinical judgement;
• current national or local guidance;
• clinical supervision;
• consultation with an appropriately qualified professional;
• urgent or emergency assessment;
• local prescribing or governance requirements.

You must not use content from the website as the sole basis for diagnosing, treating or managing a patient.

17. Official examination information

Pass the MSRA is not the official administrator of the Medical Specialty Recruitment Assessment.

Unless expressly stated, we are not affiliated with or endorsed by:

• NHS England;
• the Medical Specialty Recruitment Assessment;
• relevant recruitment offices;
• Pearson VUE;
• the General Medical Council;
• the Royal Colleges;
• any other examination or recruitment body.

Users should verify examination dates, eligibility requirements, formats, policies and recruitment rules through the relevant official sources.

18. Acceptable use

You must not:

• use the platform unlawfully or fraudulently;
• interfere with the operation of the website;
• bypass payment, access or security controls;
• introduce malware, harmful code or automated attacks;
• attempt unauthorised access to accounts, servers or databases;
• scrape, crawl or systematically extract website content;
• use bots or automated tools to answer, copy or download questions;
• overload the platform or disrupt other users;
• misrepresent your identity or affiliation;
• harass staff or other users;
• use the platform in a way that infringes another person’s rights.

We may apply reasonable technical limits to protect the platform, its content and other users.

19. Copying, sharing and recording content

Unless expressly permitted, you must not:

• copy or reproduce content;
• download content using unauthorised tools;
• photograph or screen-record content;
• publish screenshots;
• share questions, options, answers or explanations;
• distribute course notes or flashcards;
• upload our content to another website, group, platform or application;
• sell or licence our content;
• adapt our resources into a competing product.

Reasonable personal notes made solely for private revision are permitted, provided they do not reproduce a substantial part of the platform and are not shared, published or sold.

20. Artificial-intelligence and machine-learning use

You must not use platform content to:

• train, fine-tune or evaluate an artificial-intelligence or machine-learning model;
• create a commercial dataset;
• power a competing question bank or educational service;
• create automated summaries for redistribution;
• reproduce the structure or substantial content of our resources.

This restriction does not prevent ordinary personal use of general-purpose assistive tools where no substantial content is copied, stored, republished or used to create a competing resource.

Written permission is required for any broader use.

21. Intellectual property

Unless otherwise stated, the website, its organisation, design and original content are owned by or licensed to Pass the MSRA and are protected by intellectual-property law.

Purchasing access does not transfer ownership.

You receive a limited, personal, non-exclusive, non-transferable and revocable licence to use the applicable content:

• for your own private educational purposes;
• during the relevant access period;
• in accordance with these Terms.

Third-party names, trademarks, guidelines and other materials remain the property of their respective owners.

22. Examination confidentiality

You must not upload, submit, reproduce or distribute confidential material from a live examination or recruitment assessment.

You must not use the platform to share recalled examination questions where doing so would breach:

• examination rules;
• confidentiality obligations;
• professional duties;
• intellectual-property rights;
• applicable law.

We may remove content or suspend an account where we reasonably believe confidential or unlawfully obtained examination material has been submitted.

23. Platform availability

We aim to keep the platform reasonably available, but uninterrupted or error-free access cannot be guaranteed.

Access may be interrupted because of:

• planned maintenance;
• urgent repairs;
• hosting failures;
• network failures;
• software updates;
• security incidents;
• third-party disruption;
• circumstances outside our reasonable control.

Where reasonably possible, we will take steps to minimise significant disruption.

A brief or minor interruption does not automatically entitle you to a refund.

This does not affect any remedy available where the service materially fails to meet applicable contractual or statutory standards.

24. Changes to content and features

We may update content and features to:

• reflect new evidence or guidance;
• correct errors;
• improve explanations;
• improve accessibility or usability;
• replace outdated content;
• maintain platform security;
• support new technology;
• reflect examination or recruitment changes.

We may reorganise, rename or replace substantially equivalent content.

We will not rely on this provision to remove a substantial part of a paid package or materially reduce purchased access without a legitimate reason and, where appropriate, reasonable notice or a suitable remedy.

25. Third-party services and links

The platform may link to or integrate with third parties, including:

• payment processors;
• video and podcast platforms;
• analytics providers;
• hosting providers;
• official medical or recruitment websites.

We do not control third-party services and are not responsible for their availability, content, terms or privacy practices.

A link does not necessarily indicate affiliation or endorsement.

26. Suspension and termination

We may restrict, suspend or terminate access where we reasonably believe that:

• these Terms have been materially breached;
• an account is being shared;
• content is being copied or distributed;
• security controls are being bypassed;
• a payment is fraudulent or has been improperly reversed;
• the account presents a security risk;
• the platform is being used unlawfully;
• confidential examination material is being shared.

Where appropriate, we may first ask you to stop or remedy the breach.

Serious fraud, deliberate intellectual-property infringement, security abuse or unlawful use may result in immediate suspension.

Suspension or termination does not affect rights or liabilities that arose beforehand.

27. Effect of account termination

If your account is terminated because of a serious breach:

• access may end immediately;
• you must stop using restricted content;
• the licence granted under these Terms ends;
• you may not create a replacement account to avoid the restriction.

Whether any refund is due will depend on:

• the reason for termination;
• the seriousness of the breach;
• the proportion of the access period already provided;
• the Refund Policy;
• applicable consumer law.

Nothing in this section removes a statutory right.

28. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of rights that cannot legally be excluded;
• any other liability that applicable law does not permit us to exclude.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.

The platform is intended primarily for personal educational use. To the extent permitted by law, we are not responsible for business losses such as loss of profit, revenue, opportunity or goodwill resulting from business use.

We are not responsible for an examination result, recruitment outcome or clinical decision merely because content from the platform was used during learning or preparation.

Nothing in this section affects your statutory consumer rights.

29. Privacy and cookies

Our collection and use of personal information are explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Information about website and account security is provided in our Security Policy.

These policies should be read alongside these Terms.

30. Discount codes and promotional offers

Discount codes are subject to any eligibility requirements shown with the promotion.

Unless otherwise stated, a discount code:

• must be entered before payment;
• cannot be applied retrospectively;
• may be used once per eligible customer or account;
• cannot be exchanged for cash;
• cannot be combined with another offer;
• applies only to the specified plan or purchase.

We may reject or cancel a discount where there is reasonable evidence of:

• fraud;
• automated code testing;
• repeated use through multiple accounts;
• resale or unauthorised distribution;
• a clear technical or pricing error;
• failure to meet stated eligibility requirements.

Promotions may have:

• an expiry date;
• a maximum number of uses;
• a qualifying plan;
• a minimum purchase;
• a new-customer restriction;
• other clearly stated conditions.

We may change or withdraw a promotion before an order is accepted.

Withdrawal of a promotion will not normally alter a valid completed purchase.

A discount cannot normally be applied retrospectively because:

• the code was not entered at checkout;
• the customer was not eligible;
• a different promotion later became available;
• the promotion had expired.

Using a discount code does not remove or restrict:

• statutory consumer rights;
• rights under the Refund Policy;
• remedies for faulty or misdescribed digital content.

Where an order is refunded, the refundable amount will normally be calculated using the amount actually paid rather than the undiscounted price.

31. Changes to these Terms

We may update these Terms where reasonably necessary, including to reflect:

• legal or regulatory changes;
• changes to the platform;
• new services or features;
• security requirements;
• clarification of existing provisions.

The updated version will be published with a revised date.

Where a change materially affects an existing paid contract, we will take reasonable steps to notify affected users.

We will not apply a change retrospectively where doing so would unfairly remove an existing contractual or statutory right.

32. Communications

We may send service-related communications concerning:

• account access;
• payment;
• renewal;
• security;
• important platform changes;
• changes to these Terms;
• interruption of service.

Service communications are separate from optional marketing communications.

Marketing preferences are managed in accordance with our Privacy Policy and applicable consent requirements.

33. Complaints

Contact us at:

passthemsra@gmail.com

Please include:

• your name;
• the email address connected to the account;
• a description of the issue;
• any relevant order or transaction information.

Do not send passwords or full payment-card details.

We will take reasonable steps to review and respond to complaints.

34. Severability

If a court or competent authority finds any provision of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

Where possible, the affected provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable.

35. No waiver

If we delay or fail to enforce a provision, that does not mean we have waived the right to enforce it later.

A waiver relating to one breach does not automatically apply to another breach.

36. Transfer of rights

You may not transfer your account, membership or rights under these Terms to another person.

We may transfer our rights and obligations where the platform or its operation is reorganised, transferred or sold, provided that doing so does not reduce your statutory or contractual rights.

37. Third-party rights

Unless expressly stated, a person who is not a party to the contract between you and Pass the MSRA has no right to enforce these Terms.

38. Governing law and jurisdiction

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

If you are a consumer resident in England or Wales, the courts of England and Wales will have jurisdiction.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom where you live.

Consumers living outside the United Kingdom may retain any mandatory rights available under the law applicable in their country of residence.

39. Contact information

Questions or concerns regarding these Terms may be sent to:

Pass the MSRA

London, United Kingdom

Email: passthemsra@gmail.com

Please do not send passwords or complete payment-card details.